Such service-related systems as service commitment system, system of fulfillment within a specific time and first inquiry duty system are not only written on the paper or hanged on the walls, but also imprinted in every staff’s heart. On May 12th, Tidfore International Trade Co., Ltd. successfully completed the related procedures that are needed to enter the Zone with the help of the staff from Xiangtan CBZ. The “nanny-style” all-round service has left Tidfore a deep impression.
As the number of enterprises entering the Zone increases, more and more business problems come into being. Xiangtan CBZ is a strong policy-oriented zone, therefore, enterprises may have various doubts while settling the various procedures. In order to popularize knowledge of comprehensive bonded zones, assist enterprises in dealing with related certificates or licenses, and help them to start production as soon as possible, Xiangtan CBZ has put forward a series of measures.
1. Hold meetings answering questions about policies and offer policy consultation services to enterprises. Xiangtan CBZ has held a number of meetings to answer those questions that are most-frequently asked and are also strongly business and policy oriented. The Zone has invited professional staffs from Shaoshan Customs, Shaoshan Entry-Exit Inspection and Quarantine Bureau, Xiangtan Foreign Exchange Administration, Jiuhua Commerce Sub-bureau, Jiuhua National Tax Sub-bureau, Jiuhua Local Tax Sub-bureau, etc. to come to the meetings to answer the questions from enterprises. The meetings has provided consultation services on business conditions, information, policies and regulations for enterprises such as KOKO Trade, Tidfore International Trade, Gesin Plastics and Xinpu Industrial.
2. Adopt the package service system for enterprises and provide enterprises with “nanny-style” service. While dealing with specific businesses, Xiangtan CBZ has adopted the package service system for enterprises, which includes the service commitment system to improve service manner and attitude, the system of fulfillment within a specific time to enhance business efficiency and the first inquiry duty system to increase the enterprises’ satisfaction toward the services. Meanwhile, the Zone has also formulated and released the detailed Investment Procedures which displays that the Zone would provide enterprises with a full-process, all-round, around-the-clock, “nanny-style” service while they are settling down in the Zone.
3. Establish a leading group to coordinate customs clearance service, creating a convenient and efficient customs clearance environment. In order to promote the one-stop service of “one declaration, one check and one customs clearance”, Xiantan CBZ has cooperated with Customs and Inspection and Quarantine Bureau to establish a leading group to coordinate customs clearance services. The group’s job is to deal with the business problems proposed by enterprises such as implementation of “unified declaration and batched customs clearance”, error revision of customs clearance data, collection of import-export performance data, and cutting of inspection and quarantine procedures.
As one of the enterprises who enter the Zone in an earlier period, KOKO Trade has enjoyed the “one-to-one” commissioner services provided by the Zone. The commissioner assisted KOKO Trade in procedures like business registration, tax registration, customs registration, etc., which helped guarantee the normal construction and production of the company. When starting operation, the Zone actively assisted KOKO in tax settlement and the reconstruction and installation of water and power of the 1# warehouse. Besides that, the Zone also guided KOKO in registration of supporting system, making sure the company could pass the provincial acceptance of inspection and quarantine. All the measures have made the enterprises enjoy the most considerate and thoughtful services.
